• We process all orders Monday to Friday and aim to ship within 24 hours of purchase, often faster where we can.

    Orders placed before 1pm (PST) on business days will usually be dispatched the same day. Weekend and public holiday orders will be sent on the next business day.

    Once your order leaves our hands, it’s in the trusted care of the postal service. You’ll receive a tracking link via email, so please double-check your email at checkout to stay in the loop.

    Note: We can’t take responsibility for parcels marked as ‘delivered’ or left unattended by postal services. If this happens, we recommend following up directly with the postal service.

     Country - Shipping  Time

    USA 5-7 Business Days

    Europe 5-12 Business Days

    Australia 5-12 Business Days

    New Zealand 5-11 Business Days

    Asia 5-11 Business Days

    Other Regions 6-14 Business Days

    While we strive to meet these delivery estimates, we cannot guarantee them. The actual delivery time will depend on the delivery method you choose.

    Customs and Import Taxes

    Local taxes, customs duties, or import fees may apply. These charges vary depending on your country and are not included in the product or shipping costs at checkout.

    Buyers are responsible for any additional fees. If you're unsure about what might apply, we recommend checking with your local customs office before placing your order.

    Jasmine Orchid is not responsible for any customs charges or taxes applied once your order is in transit.

  • We offer a number of shipping options to fit your needs.

    At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.

    Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

    We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

    Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date.

  • Description Shipping Rates and Fees

    Please use the link below to estimate shipping fees and delivery times based on your selected shipping method.

    Some specialty and/or oversized items may require an additional handling surcharge.

    USPS Retail Postage Price Calculator

    DHL International Rates Calculator

  • As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. However, once you have received your order, you may return or exchange any eligible items.

    Once your items are successfully cancelled, you will receive an email that includes the cancellation details. The email will be sent to the address listed on the order. You will not be charged for any cancelled merchandise.

    To see if your items are eligible for cancellation, please message us

  • Check the availability of schedule. Add the item to your cart and proceed to checkout. Book appointment.

  • A "made-to-order product" form example includes fields for customer contact, desired product specifications (size, color, material, design details), quantity special instructions, and shipping.

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